“People aren't just ants rushing around over a crust of bread. Every life, no matter how isolated, touches hundreds of others. It's up to us to decide if those micro connections are positive or negative. But whichever we decide, it does impact the ones we deal with. One word can give someone the strength they needed at that moment or it can shred them down to nothing. A single smile can turn a bad moment good. And one wrong outburst or word could be the tiny push that causes someone to slip over the edge into destruction.”