“Quiet pragmatism, of course, lacks the romance of vocal militancy. But I felt myself more a mediator than a crusader. My strengths were reasoning, crafting compromises, finding the good and the good faith on both sides of an argument, and using that to build a bridge. Always, my first question was, what's the goal? And then, who must be persuaded if it is to be accomplished? A respectful dialogue with one's opponent almost invariably goes further than a harangue outside his or her window. If you want to change someone's mind, you must understand what need shapes his or her opinion. To prevail, you must first listen.”