top of page

User Satisfaction with Personalised Internet Applications

Inside this Book

If you make use of this material, you may credit the authors as follows:

Bauernfeind Ulrike, "User Satisfaction with Personalised Internet Applications", Peter Lang International Academic Publishing Group, 2018, DOI: 10.3726/b14001, License:

The study focuses on user satisfaction with websites and personalised internet applications in particular. The abundance of information on the web is increasing more and more. Therefore, the significance of websites targeting the users’ preferences, like personalised Internet applications, is rising. The aim of this study was to find out which factors determine user satisfaction with personalised internet applications. Factors like the usefulness of the information or trust towards how personal information is handled were considered. A large-scale user survey evaluating three internet applications (from the travel, e-learning and real estate domains) was conducted. Expert opinions were collected to complement the results and provide insights from users’ and experts’ points of views.


Applications, Bauernfeind, Gestaltung, Internet, Leistungsbewertung, Personalised, Satisfaction, Structural Equation Modelling, Technology Acceptance Model, Tuning, User, Web Site Evaluation, Web-seite, With

Rights | License

Except where otherwise noted, this item has been published under the following license:

Takedown policy

If you believe that this publication infringes copyright, please contact us at and provide relevant details so that we can investigate your claim.

bottom of page