UnSend: Email, text, and social media disasters...and how to avoid them
Kent Alan Robinson
Top 10 Best Quotes
“Every posting, message, or email creates an impression, a public persona, from which other people make judgments. We make judgments about others, but how often do we turn that critical analysis on ourselves?”
“Most people do not see their words as power.”
“People act in ways to maximize their self-interest within a company, so create incentives that align employee's objectives with the organization's mission statement. Reward compliance with core values as much as profitability, especially in the face of competitive pressures.”
“History was once rewritten by the victors. Now we write our own immutable histories with every email, text, and post.”
“For every opinion, there is an equal and opposite opinion.”
“Emails are viewed as an essential historical record of an organization. A record that cannot be expunged must be created with care or not created at all.”
“A single employee, with one message, can succinctly capture the essence of a corporation the same way an iconic photograph captures a moment. Unfortunately, it is usually the negative massages that are published or used in lawsuits.”
“You have the right to remain silent. Anything you say can and will be used against you in a court of law...Do you understand the rights I have just read to you? With these rights in mind, do you wish to speak to me?” Most Americans adults have heard the Miranda rights from countless television and movie crime drams. The first statement of the Miranda rights is a simple but powerful declarative sentence. “You have the right to remain silent.” Not speaking will not be held against you, but the suspect is told that any words spoken “can and will be used against you in a court of law.” U.S. law provides the opportunity for reflection and protection against self-incrimination with the last sentence asking, “Do you wish to speak to me?” Reflect and ask yourself, it is wise to post or send an email containing that information?”
“The written word imparts a gravitas the spoken word lacks. The underlying assumption is that time and thought has been expended on what was written, even if that is not the case.”
“Once a message has been sent electronically, the writer has ceded power not just to the recipient, but to whomever the recipient chooses to forward the information. To access electronic communication is to control it. The recipient, not the writer, has power over future dissemination of the writer’s words.”
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